Recent content by Matches4

I had that problem also. They had to take the intake manifold off to get to it. 50 dollar hose and 700 bucks in labor.

They are trying to say that the lift pump failing is what caused the HPFP to also fail. I spoke to a couple of mechanics and they said that there should be no way that the lift pump and fuel tank would be contaminated. Are the eco's fuel systems different from other diesel systems that this...

Got a call today and said they replaced the HPFP and cranked it up. It ran for a little bit and then quit. Now they are saying that the lift pump is bad and it will cost about 1000 to replace it. This is nuts.

I got this information about a week ago.

I was told that they are replacing everything and then when the recall parts are available I'm guessing they will have to do it all again.

So I got a little info on everything yesterday afternoon. Apparently it is kind of a drawn out process. Service department tells Mopar that the fuel pump has failed then Mopar has to approve their findings to ship them a new fuel pump and all the gear that goes with it. There is still no...

On my way up there this afternoon after work. Thank you.

Mine is a complete failure already. Guess I am at the mercy of the chain of the BS customer service e-mails and calls. Thanks again .

Thanks. I have been in contact with Ram and they keep telling me my case has been escalated but the dealership doesn't have any rentals available of course. They have already verified that the HPFP is what has failed. Kind of ticked off the service advisor has been playing stupid and they...

Did they charge you to put the CP4 in? I'm curious because mines been in the shop for three weeks and they have not given me any options or updates.

Unfortunately no. I have been griping at customer service reps for 3 weeks and all they tell me is that my case has been escalated. I don't know what that's helping with. I heard parts were supposed to be available in the 4th quarter but here we are and nothing. Good luck.

Hello everyone. I have a 2016 EcoDiesel that just recently had the HPFP go out. I made it 259,000 miles before it happened. I know with the EGR cooler recall we got a rental car paid for since they took so long to get parts and do the repair. Does anyone know if this common practice for...