Well, I finally heard back from my Service Manager today and the District Manager has approved a purchase of a new motor under warranty! The dealer said the engine will be ordered tomorrow and she estimated will be installed within the next couple of weeks. Hopefully there are no more hiccups; I...
Okay, not much has happened over the weekend and the Dealership still has not dropped the oil pan. I did get another dealership to agree to reach out to the District Manager and see what his thoughts are. I hope this will let me know if I am having a dealership problem or a Chrysler problem.
I...
Well I was able to get the following email sent to the District Manager that apparently is getting some amount of traction. I rolled in much of the advice that was given on this site and elsewhere, so thanks all again. My service manager said the District Manager was interested in the emails...
Hmm, I hope you are wrong for other peoples sake, but you are saying makes sense. I have been puzzled that my experience seems so out of line with other people have reported with their warranty experiences.
Well, I had another long talk with the service manager today which ended in further disappointment. She indicated the regional manager is dug in and believes my warranty is void by exceeding the 10,000 mile mark on oil changes. She admitted it is surprising and unusual that he is taking a hard...
Thanks for the replies. I have seen those emails and they will probably be useful if I have to take legal action.
The dealer hasn't even dropped the oil pan. The Chrysler District manager had said that the cause of failure was improper service and denied the claim with no evidence. Thet say if...
Not an ideal first post, but I am hoping someone here will have some advice that will help me out.
My 2017 Ram with 47,000 miles that I bought new had the bottom end go out on Sunday while driving flat on the freeway at 65mph. The dealer said the main bearing on the connector rod went out, but...