It sounds like your EGR cooler may have failed, symptoms similar to what happened to my 2014 . My truck has been at the dealer going on to 6 weeks, EGR cooler failed , waited 4 weeks for parts. They were test driving it and the motor blew up ! Now their asking for $2000 towards engine...
Entering Week 5 ... Now that I have contacted the law firm that represented us in the emissions law suit FCA Customer Care won’t work with me and closed my case ! ( they didn’t do anything for me anyways due to the area service manager making decisions ) The dealer service writer that I have...
Just a end of the year follow up : I contacted the dealer today inquiring about the timeline on when a engine will be available and Im delt another blow! They need most , if not all of my $2000 co-payment before they will order a engine that wont be delivered until February! Holy Cow what a way...
It’s 1 month at Dodge Hospital today and more good news from The Dodge Boys! I just recieved a phone call from the dealer and he broke the good news to me that the area service manager informed them that I will have to pay a $2000 co-pay for the engine because I drove it to the dealer , that I...
I am south of Battle Creek Mi. the testing is kind of a joke at this point. I think I read that it was being done in Ann Arbor by a independent test lab. My truck won’t be any good to them it needs a motor ! Tomorrow my truck has been at Dodge Hospital for 1 month
Oh no! That doesn’t sound good 3-4 months . They should take one off the 2020 model line, I bet they have motors. It’s all becoming a big joke now. I may try to push for a buy back, I’m not sure that would be too good in my interest but it would be over. At this point it’s looking like I could...
Merry Christmas eco-diesel owners ! I got a great present today , a phone call from Vicksburg Dodge telling me we have some good news and some bad news about your truck! They got the parts in stock and installed the new intake manifold and EGR cooler and associated parts after assembly they...
That sound like they took care of you pretty good, well as good as you can feel having a fairly new truck that you can’t keep out of Dodge Hospital! Thanks I will contact them and see what they can do for me. I wonder if the new motor will have the old EGR system on it too? Sorry I’m not to...
What phone number did you contact them thru? I have read a few threads that people were reimbursed for the loan payments on their trucks also , I opted to purchase a beater vehicle rather than be without transportation any longer . I figured that would just open another can of worms!
Sorry to hear about your miss fortune, thats really poor service to say the least! At least I had 2 1/2 years of trouble free service . I can’t imagine being in your shoes being pumped up having a new truck then wham welcome to the World of Broken Rams. Did they at least provide you with a...
The phone number I found for FCA Customer Care is 1-844-521-8188, they will take your information and give you a case number and a case worker that will make contact within 2 business days. As of today my truck has been in the shop for 3 weeks with no eta on a EGR cooler bushing ( what is...
So today a friend of mine figures he doesn’t want to risk his EGR cooler going out melting his intake manifold and calls the local dealer to get his truck in for the EGR cooler recall. As he talks to the service dept. He is directed to the service manager and is told they can’t perform the...
I priority mail in June and got notification that they still had not received it, they ask if I sent it electronically and said it would be processed faster. I was kind of un happy thinking it’s a legal settlement and had to have a notary stamp it , I finally gave in and had someone help me...
I love the truck up until Nov. 14 what I don’t like is paying a mortgage on a vehicle and the manufactures get fat even after they are guilty of producing a inferior product. While they can be held liable for the repairs they also should have to provide you a loaner for transportation, that is...
I have a 2014 Ram Eco diesel with 98500 miles November 14 I was pulling my 14’ enclosed trailer to deer camp down the interstate and lost power, I pulled off to the shoulder noticing some clattering noise and looked like a smoke haze behind me and the engine died. After getting my bearing of...