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Yeah, that happened to me too. What I didn't realize was that I had to also include my wife's (co-owner) ID. It took 7.5 weeks for them to tell me that was missing, and I think they only took a loom at it because I called a lot and bothered them. Or maybe I just got the right person. Keep...

Noit just takes a long time. Are you getting an hour glass next to "document package" when you go to track claim on the settlement site? If so, to speed things up, you should call the settlement number and try to get someone to look at your "document package" and have them make sure everything...

Mark, glad you got some of your $!

So I called to check the status of my claim today. I actually got an honest person. She told me they (all the people who answer phones) don't have a lot of information on the settlement / cases, and thats actually a "different department." I asked if I could speak to that department (ie my case...

I know how you feel. I can't stand being lied to, which is pretty much all you get when you call any of the numbers. I called fca customer service and demanded to speak with someone higher up when looking to get my def tank warrantied (aem had been done for some time). The guy says there's no...

So I was just notified today after 7.5 weeks that they needed a pic of my wife's id as well to finish my document package. I guess I should've know that since she's the co-owner, but wow 7.5 weeks! And I've called at least 10 times (no exaggeration) to inquire on the status. Even then I'm sure...

The ecodiesel settlement hotline is almost a joke. Most of us on here know far more than anyone we'll talk to there because we've called so many times and researched it to death.

When you say all 8 pages, do you mean the offer letter?

I'm right there with ya. I'm the only owner and had my aem done may 23. It still shows this page.

"The Approved Emissions Modification will be available 15 days after the Court grants final approval of the Settlements. The earliest date the AEM will be available is May 18, 2019." ...what you got in april must have been something else. You have to get the Approved Emissions Modification...

Thanks cs! My truck is actually at the dealer still. They're refusing to warranty and order the part until it's officially covered in the system. The settlement guy I talked to today even called the dealer and said the ext. Warranty was showing on my file, but the warranty clerk at the dealer...

So, have any of you gotten confirmation of your aem completion/ extended warranty is in effect? You can check here: https://www.mopar.com/en-us/my-vehicle/recalls/eco-diesel-warranty.html# I got my aem done the 4th day it was available and dealer logged it, and it's still not reflected in...

What do you mean verified? Does it show up when you go to the aem lookup button on the edsettlement site?

Ok, so after a week of having my aem complete, and many calls to the dealer, settlement #, and fca customer service, here's the deal: Your extended emissions warranty takes effect not actually when the aem is completed at your dealership, but when it is approved in Mopar's database. And I've...

Ok so aem complete as of Thursday eve. Dealer said they put in for my ext emissions warranty in their system. They said they have to wait til it "fully activates" before they can put in a request to get my def pump replacement warrantied. Checked back 3 times since then, but I guess it's still...

Ok that's what I was wondering. He told me twice that my system couldn't regen without the pump, and no aem without regen, told me to just pay for pump. So I called the settlement #, she put me on hold to call the dealer. She came back on and told me they magically got it to regen! She said...

ok updatehere. My dealer is now telling me that they found my def problem and it's actually the pump. I was able to call and get verbal approval from an ecodiesel settlement claims manager. Called back n told the dealer it was covered and gave them my case #. Now they're saying they can't...

Great Thank you! I'll update today after I talk to the dealer about my def issue.

Thanks I will try this!

I umderstand the sentence you lifted from my own post, but I'm asking is it automatically covered in their system as soon as they record the aem completion, or do rhey have to maul me paperwork to sign, etc.Because like i said, my dealership told me it could take a couple of weeks before it...