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I have 2014 truck that is not shifting under moderate to hard acceleration. It runs up to a little of 3000 rpm and just hangs there. If I back off the throttle, it shifts. It never down shifts. Just started yesterday, and is a bit of issue when having to accelerate on the highways around...

I tried calling today and got bounced around to a different department only to get told to call back tomorrow at 9:00 AM.

So I took my truck to the dealer to get the software update, which they have done. Supposedly, they also fixed the turbo coolant supply hose, which I have not yet paid for. But, they took the truck on a test drive and had to tow it back. They say that now the egr has failed and they need to...

I've filed my truck this weekend, and the dealer is asking me to go sign the papers to get the modification done. Is this OK before I have confirmation on the tracking site that all my submission has been approved?

Has anyone had any luck getting this hose covered under the settlement? My dealer is telling my FCA is refusing.