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My truck is in the shop again. 3rd time. 30 day, 52 days, and now 24 days and counting. Shop is waiting on FCA star case to tell them what 2 do. customer care will not start a buyback case or even acknowlege the buyback protection in the warranty. after mouths of the runaround from customer...

I couldn't pass a semi truck going up hill. Got most of the way around with the pedal all the way down ( no load). oncoming vehicle and semi had to slow down.

I have opened 3 buyback cases keep getting closed. called all the hotlines. lawyers have sent my case to FCA’s counsel. 40 + hours of e-mails and phone calls. nothing but the run around.

it did not. it went back to the shop Aug. 26th nothin but runaround since. still there

how smart is FCA? -Get caught---put out crappy fix----price falls out---buy back at half price--- I wish I had taught of it

How long ago and witch trim?

I Paid 35,000 +++ for a 15 with 78k longhorn, vary nice truck. had no problems for 4 mouths, 6000 miles. Had the reprograming done. 2 week later, limp mode. It has been out of service all but 2 days since July 17th. I bought a diesel for durability and longevity, ecodiesel is neither.

Update: Got my truck back on the Aug. 20th. 22nd limp mode again this time with codes ( fuel related). soonest the shop could look at was the 26th so dropped it off again that Monday. Still there not fixed no word on what it might be. Bought the truck in March 2019 paid well north of...

I've called all the customer support lines just got the run around. I call the number for the lawyers in the settlement. they got back to me right away. I am working with Ali. 415-956-1000 ask for Ali

called the lawyers in the warranty info yesterday. got a call back form a lawyer in California today. she said to call the hot line ask to start a buyback case. if I have an trouble call her back. called the hot line, they gave me the customer service center # . called that # was told since I...

Awesome Thank you!!!!

Where did you find this documant? want one for my recordes. Thank you John!

Did the EGR valve fix the Problem? how is it running now?

Well todays 31 out-of-service days. who should I call first?

correction July 18th the light came on dropped at the dealership on the 19th to be looked at on the 22nd.

Regeneration is the term used to describe cleaning of the DPF Diesel particulate filter A diesel particulate filter (or DPF) is a device designed to remove diesel particulate matter or soot from the exhaust gas of a diesel engine. Wall-flow diesel particulate filters usually remove 85% or more...

Has anyone contacted FCA or Ram about the "buy Back"? My trucks will hit the 30 day mark next week of being in the shop. They have not been able to pull any codes, but they assure me it has nothing to do with the "FCA Flash". On July 25th I got the Service Electronic Throttle Control light and...

Shop called today. now they say it needs a new egrcooler, oh and it backordered :0

Had my 2015 longhorn flashed at the end of June. dead petal, mpg went down, had to put it in 4wheel drive when pulling my 4000 pound ski boat to keep it from spinning the tires going up gravel hills where it was fine before (dead pedal. nothing nothing nothing then to much), also almost go...