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2015 truck (total loss) caught fire while driving home - anyone know the best way to contact Chrysler

Jabask

New Member
Feb 6, 2022
2
0
Truck Year
2015
On Friday, February 4 while driving our 2015 truck home from work, it made a loud pop and died.

truck had all 11 recalls completed in a timely fashion plus all maintenance kept up to date… It was pristine condition and 90,552 miles

Coasted to the side of the road while the interior was filling with smoke. Within a matter of minutes of exiting truck the engine burst into flames.

No check engine lights no battery lights absolutely no lights on dash just a loud pop, dead, flames.

i’ve already filed with the government department of transportation and completed their paperwork

looking to see if anybody else has had this issue and had any luck on contacting Chrysler directly to help rectify a replacement or buyback. what is the best way they have found to contact Chrysler. All I have found is a 800 number so fire which I will call on Monday but was hoping for an email so I could share all the horrible pictures
 
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Jabask

New Member
Feb 6, 2022
2
0
Truck Year
2015
Pictures
Sorry they did not attached to my original post for some reason
 

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1shadowsabre

Well-Known Member
Oct 18, 2015
827
314
Truck Year
2015
Super sorry for your loss and am glad everyone is safe! That must have been a harrowing experience. There have been numerous ecodiesel fires due to a faulty EGR that was replaced in a recall (VB1 i believe)
Usually your insurance company handles engine fires. I am not sure FCA will have any active role in your resolution.
 
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