Angelindisguise
New Member
- Aug 10, 2021
- 3
- 0
- Truck Year
- 2016
Hello Dodge Ram Community,
I have been waiting almost 2 years for Dodge Ram Dealership to provide EGR for my truck.
My last call to them an employee told me I was nowhere in their computer. After telling her that I have documentation of visit, calls, dates and times, names, she said she would call me back. She did and booked me an appointment for Aug. 10th (today) for my trucks EGR replacement. I arrived at 7:45 and shuttle drove me home. I received a phone call stating my EGR software update was successful however they did not have the recall part. I told him my appointment was for the recall part and DMV was not sending my tags until it is done, I will be without transportation. He said he will work on it and call me back. 3 hrs went by so I called, he was short with me and said employee went to lunch at 11, another at 12 and other at 1:00 and he hadn't had time to talk to them. I waited 2 more hrs and called back, he said ma'am there is a lot of work going on here and I told you I would get back to you when I know something. That was 4:00.
It is now 5:15, the person just called and said he was on his way to shuttle me to dealership to pick up my truck. He would not say he installed the EGR, I have to wait until he picks me up to find out. I am a woman in my middle 60's and think I am getting the shaft. I will come back on here to let you all know my results. Has anyone else experienced such neglect at the Dodge Ram Jeep Dealerships?
Please let me know.
Thank you kindly.
I have been waiting almost 2 years for Dodge Ram Dealership to provide EGR for my truck.
My last call to them an employee told me I was nowhere in their computer. After telling her that I have documentation of visit, calls, dates and times, names, she said she would call me back. She did and booked me an appointment for Aug. 10th (today) for my trucks EGR replacement. I arrived at 7:45 and shuttle drove me home. I received a phone call stating my EGR software update was successful however they did not have the recall part. I told him my appointment was for the recall part and DMV was not sending my tags until it is done, I will be without transportation. He said he will work on it and call me back. 3 hrs went by so I called, he was short with me and said employee went to lunch at 11, another at 12 and other at 1:00 and he hadn't had time to talk to them. I waited 2 more hrs and called back, he said ma'am there is a lot of work going on here and I told you I would get back to you when I know something. That was 4:00.
It is now 5:15, the person just called and said he was on his way to shuttle me to dealership to pick up my truck. He would not say he installed the EGR, I have to wait until he picks me up to find out. I am a woman in my middle 60's and think I am getting the shaft. I will come back on here to let you all know my results. Has anyone else experienced such neglect at the Dodge Ram Jeep Dealerships?
Please let me know.
Thank you kindly.