It's Official! EGR Recall notice to me from NHTSA

[kwaropay]

It’s a recall that has nothing to do with the fuel filter. Go to a different dealer! Call FCA! If they don’t help you, you’ve got a great lawsuit coming...talk to a lawyer for free! They will tell you!

I should mention, the CarRight Dodge in Moon, PA asked for receipts for fuel filter changes. Since the manual on the ecodiesel specifies changing the fuel filter every 20k miles-two oil changes. When I couldn't give them receipts is when they logged into the FCA national service system "owner negligence". When I called my old shop to ask if they might be able to help, they were willing to, until they punched my VIN in and then said they couldn't touch it. So just saying, if you have to see your dealership over this egr issue, make sure you can provide some evidence that you've changed the fuel filters according to the service schedule.

 

[Antyk]

It’s a recall that has nothing to do with the fuel filter. Go to a different dealer! Call FCA! If they don’t help you, you’ve got a great lawsuit coming...talk to a lawyer for free! They will tell you!

Thanks... I contacted multiple dealers and FCA. once a service manager (apparently) enters "owner negligence" in the FCA service system no dealer will get paid by FCA for warranty work. FCA wont reverse a decision made by a Service Manager. Apparently.

 

[kwaropay]

Honestly, I would talk to a lawyer. I just don’t see how they could deny you a recall! Technically, It’s not warranty work for the EGR RECALL! It’s a fire hazard.

keep calling the 800number for FCA and tell them you did nothing wrong! Ask to speak to a manager at FCA.

Thanks... I contacted multiple dealers and FCA. once a service manager (apparently) enters "owner negligence" in the FCA service system no dealer will get paid by FCA for warranty work. FCA wont reverse a decision made by a Service Manager. Apparently.

 

[boosti]

Thanks... I contacted multiple dealers and FCA. once a service manager (apparently) enters "owner negligence" in the FCA service system no dealer will get paid by FCA for warranty work. FCA wont reverse a decision made by a Service Manager. Apparently.

I would contact an attorney, an overzealous service manager can’t flag you for a recall because of not following up with a fuel filter change at 20,000 miles. Dealers are very clever and will write down misinformation about a customer complaint when you pick up the vehicle. Make sure you challenge the dealer by calling customer care and make sure you document the problem. A good attorney will cause that service manager plenty of grief.