Actually I did call customer service, and they mentioned that the sight has been down for awhile and probably won't resume until early November when the new ordering cycle begins. She then asked me for both my VIN & VON #'s (which I had neither since I never received an email from corporate) so she looked up my status using my last name & dealer name... She then told me that my truck hasn't been built yet and it won't be until early November. Soon after the dealer calls me with the update mentioned above, and says the exact opposite and that my truck is in 'paint' right now, with delivery expected in mid-November. So my experience with customer service hasn't been good. But I will try customer service again now that I know my VIN & VON #'s.