It's not uncommon for a dealer to "update" (flash) the truck to the latest software. In my previous vehicles it was pretty common. It really depends on the dealer.
You would need the proper tools to be able to tell if it was flashed or not.
Try removing the negative battery cable for a bit. Otherwise, it might be a defective unit and/or need a software update. I remember someone having a similar problem and a software update resolved the issue for whatever reason.
If you're under warranty take advantage of it. :)
Welcome.. It's just bad luck I guess. I've seen no info that would tell me Ram is working on it, or even acknowledges the issue. At least you have warranty that will take care of it for you.