New guy with Jeep GC EcoDiesel

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Bryan

New Member
Jun 15, 2016
3
1
3
Houston, Texas
Truck Year
2014
Hello all,
This looks like a well moderated and civil site!
I have a 2014 Jeep Grand Cherokee EcoDiesel 4x4 that I really like. However, it's been in the dealership for 3 weeks. At about 28k miles it suddenly got loud like a regular diesel and the power "off the line" faded a bit. I took it to the dealership within a few days of the noise and it's been there ever since. They replaced the HPFP and the noise persisted. Chrysler corporate (STAR? Program) got involved and I've been told there's a bigger problem. Sounds like the exhaust camshaft gear slippage I've read about.
Feedback would be great.
Thanks
 

BoostN

Administrator
Staff member
Administrator
Jul 27, 2013
3,742
956
113
Tennessee
ecodieselram.com
Truck Year
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Hey Bryan,

Welcome to the forum. I might be biased but I'd say we're the best run EcoDiesel community there is. :D

Hate to hear that about your Jeep.. keep us updated.
 

Bryan

New Member
Jun 15, 2016
3
1
3
Houston, Texas
Truck Year
2014
Dealer contacted me this Friday (June 17) and said the GC was still down. He said they are going to follow corporate STAR advice and install new timing chain tensioners and see if this helps with the noise. (Really? They've already replaced the HPFP and evidently the HPFP drive system) Even the service manager doesn't think this will help. Service manager suggested I call Chrysler corporate and file a claim. According to SM, going into the fourth week without progress on the engine is a big problem. I received a case number from Chrysler corporate and they will be back with me on Monday.
 
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BoostN

Administrator
Staff member
Administrator
Jul 27, 2013
3,742
956
113
Tennessee
ecodieselram.com
Truck Year
Not Listed
Dealer contacted me this Friday (June 17) and said the GC was still down. He said they are going to follow corporate STAR advice and install new timing chain tensioners and see if this helps with the noise. (Really? They've already replaced the HPFP and evidently the HPFP drive system) Even the service manager doesn't think this will help. Service manager suggested I call Chrysler corporate and file a claim. According to SM, going into the fourth week without progress on the engine is a big problem. I received a case number from Chrysler corporate and they will be back with me on Monday.
Doesn't sound good. Let's hope you can get somewhere with customer service.