2015 Ecodiesel - 64,000 miles
About 3 weeks ago I was driving home going about 70 on the freeway and out of no where, my truck seemed to lose power. Everything stayed on like normal, but I wasn't able to accelerate. The oil pressure light turned on as I managed to get to the shoulder & turn the truck off. I left it off for a few minutes and tried turning it back on. I turned the key, but it didn't want to turn over. Eventually after a few minutes, it started and the oil pressure light turned off, only to be replaced by a check engine light & a message to service the electronic throttle control. I was able to drive it to the dealership (barely) while it sounded like a humming noise came from the engine.
It was at the dealer for a few days when they called me and told me the air intake was melted on the inside and had to call Chrysler engineering to get a tech out there because they never seen that happen before. About a week later they called me back telling me there was soot build up which melted the air intake, and caused the EGR valve to stay open. (I am not mechanically savvy at all, so I'm not sure that that means). All in all, I was told the intake manifold, fuel filter, air filter, several fuel lines , EGR valve and EGR components would have to be replaced and to expect a $6000 bill.
I'm never the person to try and complain to get something for cheaper or even free, but they were telling me I had to pay it all myself because it wouldn't be covered under warranty. Maybe I'm missing something, but how is something like that not under warranty. They said even though the EGR is under emissions warranty, the soot buildup would be considered negligence and since the EGR wasn't the root of the problem, I would be stuck with the entirety of the bill.
So is there anyone that experienced something similar to this and maybe has more knowledge as to why it wouldn't be covered under warranty. Thanks in advance.
About 3 weeks ago I was driving home going about 70 on the freeway and out of no where, my truck seemed to lose power. Everything stayed on like normal, but I wasn't able to accelerate. The oil pressure light turned on as I managed to get to the shoulder & turn the truck off. I left it off for a few minutes and tried turning it back on. I turned the key, but it didn't want to turn over. Eventually after a few minutes, it started and the oil pressure light turned off, only to be replaced by a check engine light & a message to service the electronic throttle control. I was able to drive it to the dealership (barely) while it sounded like a humming noise came from the engine.
It was at the dealer for a few days when they called me and told me the air intake was melted on the inside and had to call Chrysler engineering to get a tech out there because they never seen that happen before. About a week later they called me back telling me there was soot build up which melted the air intake, and caused the EGR valve to stay open. (I am not mechanically savvy at all, so I'm not sure that that means). All in all, I was told the intake manifold, fuel filter, air filter, several fuel lines , EGR valve and EGR components would have to be replaced and to expect a $6000 bill.
I'm never the person to try and complain to get something for cheaper or even free, but they were telling me I had to pay it all myself because it wouldn't be covered under warranty. Maybe I'm missing something, but how is something like that not under warranty. They said even though the EGR is under emissions warranty, the soot buildup would be considered negligence and since the EGR wasn't the root of the problem, I would be stuck with the entirety of the bill.
So is there anyone that experienced something similar to this and maybe has more knowledge as to why it wouldn't be covered under warranty. Thanks in advance.