- Jun 27, 2019
- Truck Year
How long has it been in that stage.
When you say all 8 pages, do you mean the offer letter?Mine was stuck in that stage for awhile, until I called them and asked them if there was a problem with my claim. My problem was, I didn't send the whole 8 pages back to them. From the first email I received, it sounded like all I had to send in was the signed docs, and this was not the case. Only then did my case move to the next stage. Then it told me that I needed to have the AEM dine, which it had been done 2-3 weeks prior. I then e-mailed them pics of the docs from the dealer.
I know how you feel. I can't stand being lied to, which is pretty much all you get when you call any of the numbers. I called fca customer service and demanded to speak with someone higher up when looking to get my def tank warrantied (aem had been done for some time). The guy says there's no one higher up to speak to. I'm like "I know your boss is there, probably even listening in on this call." He says the only thing he can do is arrange for a call back within 24 hrs. This is the same response from the settlement # when you ask to speak with a case manager. " I'll put a note in your file for them to call you back today or tomorrow." I've gotten that at least twice and never got a call back. I've gotten pushy several times, but you know they're just in some call center making $10 / hr and are told what to say / do. If you get too huffy they'll just not help you at all. I'm still waiting for my offer letter. It's been 2 months to the day since I submitted my claim.Just some more feedback and information. Obviously it's frustrating to log into the FCA Settlement portal for weeks and see it reflecting 'Check has been mailed...' So I called FCA once again to ask about it, and today, a 'Nybol' indicated, "Oh, yeah...it says that, but it can take 6-8 weeks for the check to actually be processed and mailed." I'm usually pretty low-key about things, but I made it known in no uncertain terms it was UNACCEPTABLE for the site to clearly indicate it's "...been mailed to the address on file" when in reality it's still in some long, drawn-out 'approval and/or processing' status.'
So I then hung up with Nybol and called the normal FCA Customer Care (not Emissions Settlement) number, and groused at them about the misleading information they're peddling to us EcoDiesel owners for the emissions topic. She (Brianna) indicated she didn't think she could do anything more than "pass that along." I also asked her about my reimbursement for the EGR cooler I paid for out of pocket back in April (and which is covered under the extended Warranty with the emissions settlement) and what the status of that is. She put me on hold for a while and came back and (once again) indicated "....it's being reviewed." I said, "How will I know what the status of that is?" She replied, "You'll receive a call from the case worker who's handling it, and will be contacted vai the phone number on file when it's moving forward."
At this rate, it might be 2020 before we get all the monies due us from FCA...